Returns and Refunds

We are very confident in the quality of our products.  If for any reason you feel the quality of the products is not up to standard, we ask that you do these following steps to enable a refund:

  1. Notify us within 30 days of your delivery that you will like a refund. Any feedback during this time would be appreciated.
  2. We'll send you a return shipping label and you can book in a pick up address and time that suits you.
  3. Upon inspection of the goods returned, if they are in the same condition as to how they were sent*, we will issue a refund to you.

*’Same condition to how they were sent’ simply means – no damaged labels, products stored in appropriate temperature conditions (not in a freezer or in direct sunlight or in damp conditions). The shipment is to be sent back in the original box.

Please note: fragrance oils are unable to be returned,

We can not offer returns for change of mind unless first approved by Pure Candle Supplies (product must be defective), if change of mind is accepted a re-stocking fee will apply.